At Modzape, we take pride in the quality, durability, and comfort of every shirt we create. Your satisfaction is our top priority. If the shirt you receive does not meet your expectations, our Return & Refund Policy is designed to give you a clear, fair, and hassle-free process. Please read carefully before making a return request.
Policy Overview
| Category | Detail |
|---|---|
| Return Period | 90 days from the delivery date |
| Returns due to Modzape’s Fault | Free ($0). Applies when the shirt is defective, damaged, or incorrectly delivered. Prepaid shipping label provided. |
| Returns by Customer Request | Customer pays return shipping (e.g., wrong size, color preference, or change of mind). |
| Refund Processing | Refunds issued within 5 business days after return inspection, back to the original payment method. |
| Re-Import Fee | None ($0) |
| Exchanges | Allowed (subject to stock availability). Customer may select a replacement size or color. |
| Applicable Market | United States orders only |
General Return Conditions
To be eligible for a return, your shirt must:
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Be returned within 90 days from the date of delivery.
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Be in its original condition – unworn, unwashed, undamaged, and free of odors or stains.
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Include all original tags, labels, and packaging.
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Be accompanied by the invoice or proof of purchase.
Shirts that have been worn, washed, altered, or damaged after delivery are not eligible for return.
Eligible Return Scenarios
A. Returns due to Modzape’s Fault (Defective, Damaged, Wrong Item)
We will take full responsibility if you receive a shirt that is:
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Defective (fabric flaw, stitching error, printing issue).
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Damaged during shipping (tears, stains, or moisture damage).
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Incorrectly delivered (wrong size, style, or color).
Cost: Free ($0). We provide a prepaid shipping label.
Solution Options:
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A replacement shirt (same style/size/color, if available).
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A full refund, including original shipping fees.
B. Returns by Customer Request (Change of Mind, Wrong Size/Fit)
If you decide you no longer want the shirt, or you ordered the wrong size:
Cost: You cover return shipping.
Solution Options:
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A refund of the shirt’s product value (excluding original shipping).
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Or, an exchange for another size/color (additional shipping charges may apply).
Non-Returnable Items
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Gift Cards
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Final Sale or Clearance Items (marked as “non-returnable” or “last chance”)
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Shirts that have been worn, washed, altered, or damaged after delivery
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Shirts damaged due to improper use, accidents, or poor care (e.g., washing in hot water against instructions)
Step-by-Step Return Process
Step 1: Request a Return
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Contact us at [email protected] within 90 days of receiving your order.
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Provide: your order number and reason for return.
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For defective/damaged shirts: attach photos/videos clearly showing the issue.
Step 2: Receive Instructions
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Our Customer Support team will reply within 1–2 business days with the next steps.
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If it’s Modzape’s fault, you will receive a prepaid shipping label.
Step 3: Pack & Ship the Shirt
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Place the shirt in secure packaging (preferably the original).
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Include all original tags, invoice, and proof of purchase.
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Send returns to: Modzape – Returns Department 1354 Buccaneer Dr, Abilene, TX 79605, USA
Step 4: Refund or Exchange
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Once we receive and inspect the shirt, we will process your refund or replacement.
Money-Back Guarantee
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Refund Timeline: Within 5 business days after we confirm the condition of the returned shirt.
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Refund Method: Issued back to your original payment method (credit card, PayPal, etc.). Store credit is available if you request it.
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Confirmation: You will receive an email once your refund is completed.
Exchanges
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Exchanges are available if you prefer another size or color (subject to stock availability).
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If the requested item is out of stock, we will issue a refund instead.
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For size changes due to customer preference, the customer pays return shipping.
Restocking Fee
We do not charge any restocking fees.
Order Processing & Shipping
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Processing Time: 1–2 business days (Mon–Fri, excluding U.S. holidays).
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Transit Time: 4–6 business days (Mon–Fri, excluding U.S. holidays).
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Cut-Off Time: Orders placed before 2:00 PM CST are processed the same day.
For full details, please see our Shipping Policy.
Frequently Asked Questions (FAQ)
Q1: Do I have to pay for return shipping?
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If the shirt is defective, damaged, or incorrect → Free ($0).
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If it’s due to size preference or change of mind → Customer pays return shipping.
Q2: Can I exchange instead of refund?
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Yes, exchanges are possible if the requested size/color is available.
Q3: How will I know if my return is approved?
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You will receive a confirmation email once our team inspects and approves your returned shirt.
Q4: What happens if my return is rejected?
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Shirts that do not meet the return conditions will be sent back to you at your expense.
Q5: Do you accept international returns?
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At this time, our Return Policy only applies to U.S. orders.
Contact Us
We’re here to help. If you have any questions about returns, refunds, or exchanges, please contact us:
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Address: 1354 Buccaneer Dr, Abilene, TX 79605
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Email: [email protected]
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Form: Contact Us
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Support Hours: Mon–Sun, 8:00 AM – 5:00 PM CST
